Never miss another Google review.

No charge until day 14. Cancel anytime.

How it works

Simple pricing

FAQ

Is this safe?

Yes. You connect through Google’s official system, and you’re in control.

What happens with low-star reviews?

We pause them. You review and approve the reply before it’s sent.

How many replies are included?

Starter includes up to 100 a month. Pro includes up to 250. You can add more if you need them

Can I cancel?

Anytime. No long-term contract.

Can I change the tone or edit replies?

Yes. You can set the tone, review replies, and make changes whenever you like.

ReplyLocal – Terms of ServiceLast updated: August 12, 2025Entity: NicheEasy LLC ("ReplyLocal," "we," "us," or "our")
Applies to: replylocal.com and replylocal.ai, and related apps/services.Plain‑English summary (not legal advice): We provide software that helps you reply to Google Business Profile reviews. Positive reviews can be auto‑replied; low‑star reviews are held for your approval. You pay a recurring subscription (after a 14‑day free trial). You’re responsible for how your account uses the service and for complying with Google’s rules. We protect your data and don’t sell it.1) Acceptance of TermsBy accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you’re using the Services on behalf of an organization, you represent that you have authority to bind that organization.2) Eligibility & AccountsYou must be able to form a binding contract and be at least the age of majority in your jurisdiction. You’re responsible for maintaining account security and for all activity under your account.3) Service DescriptionReplyLocal connects to your Google Business Profile (GBP) and helps you manage review replies. You can set a tone, templates, and rules. Auto‑reply may be applied to positive reviews; 1–2‑star reviews are held until you approve a reply. You can disable auto‑reply at any time.
We may throttle, queue, or delay actions to comply with platform limits and availability.
We may update features from time to time.
We do not guarantee that Google or third‑party platforms will remain compatible or error‑free.4) Your Content & LicensesYour Content includes business information, settings, templates, replies, and any data you provide or connect.
You retain all rights to Your Content.
You grant us a worldwide, non‑exclusive license to host, process, and display Your Content solely to provide and improve the Services.
You are responsible for ensuring you have all necessary rights to submit and use Your Content.5) Acceptable UseYou agree not to:
violate applicable laws, Google terms, or the rights of others;
submit unlawful, deceptive, harassing, or discriminatory content;
attempt to reverse engineer, disrupt, or overload the Services;
misrepresent your identity or your relationship with your customers;
use the Services for high‑risk activities where errors could lead to harm.
We may suspend or terminate accounts that violate these Terms or create risk for others or for the Services.6) AI & Human ReviewAI can accelerate drafting, but it can make mistakes. You’re responsible for reviewing and approving replies—especially those for low‑star reviews. You can always edit or override AI output.7) Plans, Trials, Billing, and TaxesFree trial: New subscriptions start with a 14‑day free trial; the payment method on file will be charged at the end of the trial unless you cancel beforehand.
Subscriptions: Plans (e.g., Starter and Pro) bill monthly or annually via our payment processor (e.g., Stripe). By subscribing, you authorize recurring charges.
Pricing and limits: Plan caps (e.g., reply counts, locations) apply; overages may require an upgrade or add‑on.
Cancellations: Cancel any time to stop future charges; access continues through the current paid period.
Refunds: Except where required by law, fees are non‑refundable once charged (including partial periods).
Promotions: Limited‑time offers (e.g., “Founding 20” 30% off first 3 months) apply as stated and may require a code; promotions cannot be combined unless explicitly allowed.
Taxes: Fees are exclusive of taxes; you’re responsible for applicable taxes.8) Third‑Party ServicesYou may connect third‑party services (e.g., Google, Stripe). Their terms and privacy policies govern those services. We aren’t responsible for third‑party products.9) Changes to the Services or TermsWe may modify the Services and these Terms. If changes are material, we’ll provide reasonable notice (e.g., via email or in‑app). Continued use after changes become effective constitutes acceptance.10) DisclaimersTHE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DON’T GUARANTEE ANY SPECIFIC BUSINESS OUTCOMES OR REVIEW RATINGS.11) Limitation of LiabilityTO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, GOODWILL, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.12) IndemnificationYou will defend, indemnify, and hold harmless ReplyLocal and its affiliates, officers, and employees from any claims, damages, liabilities, and expenses arising from Your Content, your use of the Services, or your violation of these Terms or applicable law.13) TerminationYou may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, create risk, or for non‑payment. Upon termination, your license to use the Services ends; some sections (e.g., ownership, indemnity, limits of liability) survive.14) Governing Law & Dispute ResolutionThese Terms are governed by the laws of [insert state/country], without regard to conflicts of laws. Any disputes will be resolved in the courts located in [insert venue], unless applicable law requires otherwise. You and ReplyLocal waive jury trial rights where permitted.15) Export & ComplianceYou represent that you aren’t located in a sanctioned jurisdiction and will not use the Services in violation of export laws.

Privacy PolicyLast updated: August 12, 2025 Entity: NicheEasy LLC
Plain‑English summary (not legal advice): We collect only what we need to run the service (account info, connected Google Business Profile data, review content, settings, billing). We use it to provide and improve ReplyLocal. We don’t sell your data. You can request access, correction, or deletion as described below.1) Information We CollectAccount & Contact: name, email, business name, login credentials. Billing: payment method details are processed by our payment provider (e.g., Stripe); we receive limited billing metadata (status, last 4, expiration month/year).Google Business Profile Data: business profile identifiers, review content, timestamps, ratings, and reply history. Settings & Content: tone, templates, rules, and any text you provide for replies. Usage Data: device/browser info, IP address, pages viewed, product interactions, logs, and diagnostics. Cookies & Similar: necessary cookies for login and security; optional analytics cookies where used.2) How We Use InformationProvide, maintain, and secure the Services.
Draft, hold, and post review replies as configured.
Personalize features (e.g., tone, templates).
Communicate about the Services, billing, and updates.
Monitor performance, prevent abuse, and improve the product.
Comply with legal obligations.3) Legal Bases (EEA/UK users)We rely on: contract (to provide the Service), legitimate interests (to improve and secure), consent (where required, e.g., certain cookies), and legal obligations.4) How We Share InformationProcessors: trusted vendors (e.g., hosting, analytics, payment processing) who access data only to provide services to us under contract.
Platform providers: when you connect Google, we exchange data with Google per your authorization.
Legal: if required by law or to protect rights, safety, or the Services.
Business transfers: in a merger, acquisition, or sale of assets, consistent with this Policy.
We do not sell your personal information.5) Data RetentionWe keep information for as long as needed to provide the Services and for legitimate business or legal purposes. You can request deletion of account data; some records (e.g., invoices, security logs) may be retained as required by law.6) SecurityWe use reasonable technical and organizational measures (e.g., encryption in transit, access controls). No method of transmission or storage is 100% secure.7) Your Choices & RightsAccess/Correction/Deletion: You may request access to, correction of, or deletion of your personal information.
Consent withdrawal: Where processing is based on consent (e.g., optional cookies), you can withdraw at any time.
Marketing: You can opt out of non‑transactional emails.
GDPR/UK GDPR: you may have rights to portability, restriction, and objection.
CCPA/CPRA (California): we do not sell or share personal information for cross‑context behavioral advertising. You may request access or deletion.8) International TransfersWe may process data in the United States and other countries. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) for cross‑border transfers.9) Children’s PrivacyThe Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children.10) CookiesNecessary cookies: sign‑in, session, and security.
Analytics cookies: usage and performance; enabled only with consent where required. Browser settings may allow you to block or delete cookies; some features may not work without necessary cookies.11) Model Training & AI ContentWe do not use your connected review content to train public models. We may use de‑identified or aggregated usage data to improve system performance and safety. You can opt out of such improvements by contacting us.12) Changes to This PolicyWe may update this Policy from time to time. We’ll post the revised version with a new "Last updated" date and, for material changes, provide reasonable notice.